Our goal is your total satisfaction with any item purchased from us. Attention to the quality and craftsmanship of our products are our top priority. However, if for some reason our product failed to meet your expectation, please contact us by e-mail first and we will do our best to make certain your experience with us is positive and pleasant. If a return is required, notify us immediately. We will work hard toward your satisfaction with this transaction.
We are unable to accept exchanges. We do accept returns within 30 days of purchase.
We require that any item to be returned, must be re-packaged carefully for shipping. Any returned item that is not in it's original new condition, is damaged or is missing parts for reasons not due to our error may be subject to a partial refund only, of up to 50% of the item's original price at our discretion. We cannot accept returns on custom orders or on items damaged through normal wear and tear.
Important: all items are individually created and will therefore have distinct variations in finish and color. We work very hard to display color values as they actually appear on finished product. Because of the wide variance in the way computer monitors display colors, slight hue and shade variations may exist between final product and computer image. This does not constitute a defect in workmanship.
Shipping and handling charges for returning items are borne by the buyer.* Take notice that our return address is a post office box. Neither UPS nor FedEx will deliver to our PO Box. Please choose the United States Postal Service for returns. We strongly recommend using a trackable shipping service. Returns are accepted only for items that were shipped to the United States. We recommend notifying us of your return and providing us with the package tracking number.
Package Carefully and Send to:
Fairy Freckles Studios
PO Box 404
Brush, CO 80723
*If return postage is to be refunded for a particular situation, we will refund up to the original cost of shipping.
â€śBought 2 clocks for gifts. Reaction from both recipients was 10 plus on the happy scale. I am confident to give anything from your store as a gift.â€ť
â€śYour clocks are truly a work of art and unlike anything else Iâ€™ve seen in the marketplace. Thank you for your fine product, reasonable price, careful packaging, and excellent customer service.â€ť